Why isn't my shared car updating, or why can't I share or join one?
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Changes on a shared car reach everyone within seconds while their apps are open. To check for changes now, pull down on the Mileage screen. Changes you make offline stay on your device and are shared once it's back online.
When changes can't be shared right now, a slim notice at the top of Mileage says why. Your changes stay on your device until they can be shared.
You're offline: they're shared when you reconnect.
Update WitnessWork: install the update from the App Store or Google Play.
Your changes aren't being shared right now: your account has been restricted. If you think this is a mistake, contact support.
Shared cars aren't available right now: they're unavailable for a while. Your changes are shared once they're back.
Check its date and time: this device's clock is ahead. Set the date and time to automatic in your device's settings.
Shorten long trip notes: a change is too large to share. Shorten the trip's note.
A shared car isn't ready on this device yet: your changes to it are shared once it is.
Other problems:
No Share Car… or no buddies to invite: you need Buddies set up with at least one buddy. If you don't see People in the car's settings, update WitnessWork; shared cars may not be available to everyone yet.
“This car already has the most people it can.”: a car holds 10 people, counting open invitations. Whoever sent an invitation, or the owner, can cancel it, and the owner can remove someone.
The invitation expired or disappeared: invitations stay open for 7 days. Ask someone on the car for a new one.
“This note is too long to share on this car.”: shorten the note to save the trip.
“Someone who joined” in People: that person's join didn't finish. The owner can remove them, and they can be invited again.
Can't leave a car, or Delete My Buddies Data won't finish: leaving needs a connection. Try again when you're connected.
If a problem continues, contact private support under Still need help?, using the support button in this screen's header, and include your app version. Keep car names, trip notes, and people's names out of public bug reports.