iOS only

Can I sync my data between devices?

iCloud Sync is a Supporter feature on iOS. Open Settings → Device Sync on each supported device, choose iCloud, and use the same iCloud account to sync your service records, contacts, visits, and preferences. Photos have a separate Include images in sync switch. Without an internet connection, the status says Waiting for connection; your changes are saved on the device and sync when you're back online. If a device signs in to a different Apple Account, iCloud Sync turns off there before any records are read or sent, and they stay on the device; turn sync back on to choose how to combine it with that account’s iCloud data. That device also stops sharing Supporter status from your previous account; if it was bought with this device’s App Store account, use Restore Purchases. A device set up from another device’s backup syncs as its own device automatically. Calendar Sync is a separate, free feature that publishes your upcoming Follow-ups to a dedicated calendar; it does not sync your app records between devices. Cloud Sync, the other option in Settings → Device Sync, is end-to-end encrypted and also syncs between an iPhone and an Android phone (see “What is Cloud Sync?”). A device syncs with one option at a time, and only with your devices on the same option, so choose the same one on each. On Android, Supporters can also sync between Android phones and tablets with Google Drive Sync (see “How do I sync my data between Android devices?”). To move to a new phone, including from an iPhone to an Android phone, see “How do I move to a new phone or switch between iPhone and Android?”.

Backups & Sync

Still need help?

Email for private support, or report a bug or request a feature on GitHub. Include what you tried, your device, and your WitnessWork version. Leave contact details, private notes, and account IDs out of public reports.

Reach out privately by email at support@leviwilkerson.com