Help Center
Find quick answers to common questions about WitnessWork. Can't find what you need? Reach out — your feedback shapes the app.
Top Questions
- Time & ReportsDoes my time automatically roll over to the next month?
- Time & ReportsHow are Bible studies counted?
- Backups & SynciOS onlyCan I sync my data between devices?
- Backups & SyncAndroid onlyHow do I sync my data between Android devices?
- GeneraliOS onlyAre there home or lock screen widgets?
- Time & ReportsI'm a Kingdom Publisher. How do I log my hours?
- Time & ReportsHow do I switch between Publisher and Auxiliary Pioneer mid-month?
- Time & ReportsDoes the app submit my service report for me?
- BuddiesWhat is WitnessWork Buddies, and why don't I see it?
- Backups & SyncWhat is Cloud Sync?
- Scribe AIHow do I use Scribe AI?
- GeneralWhere are Map, Buddies, and Settings?
All Questions
Time & Reports
- How do I log time or plan a specific day?
- Does my time automatically roll over to the next month?
- How are Bible studies counted?
- Is there an Apple Watch app?iOS only
- Why does my Apple Watch say Syncing with iPhone?iOS only
- What does Up Next on my Apple Watch show?iOS only
- Is there a Wear OS app?Android only
- Why does my Wear OS watch say Syncing with phone?Android only
- Can I use Siri or Shortcuts with WitnessWork?iOS only
- I'm a Kingdom Publisher. How do I log my hours?
- How do I switch between Publisher and Auxiliary Pioneer mid-month?
- Does the app submit my service report for me?
- Can WitnessWork remind me when my report is ready to submit?
- How do I see how many hours I have left this month or year?
- How can I tell if I'm ahead or behind on my hour goal?
- How much do I need each day to reach my goal?
- How do I read the Service Year Pace chart?
- Why was my timer rounded to the nearest 5 minutes?
- Can I add notes to a time entry?
- I'm a special pioneer, why is the app showing me an annual goal?
- Are LDC and other credit hours included in my totals?
- Will my entries, plans, or reminders move if I travel to another time zone?
- How do I send my report to Hourglass or NW Publisher?
Contacts & Return Visits
- Can I import contacts from my phone's address book?
- How do I quickly log a visit?
- How do I see a conversation and its follow-up, or bring a buddy along?
- How do I use the Today's Conversations card on Home?
- Can I keep visit notes without scheduling a return visit or reminder?
- Can I track extra details on a conversation, like the publication I used?
- Can I save a contact filter and switch to it quickly?
- What does the Suggested sort in Contacts do?
- How do follow-up, plan, and contact reminders work?
- Can I add a photo to a contact?
- How do I hide a contact without deleting them?
- What's the difference between archiving and deleting a contact?
- How do I see which contacts are due for a visit?
- How do I find contacts with no follow-up planned?
Plans & Schedule
- How do I plan across months or see my whole service year?
- What's on a Plan's page, and how do I change a Plan?
- Can I plan hours without picking a time?
- Can I edit or delete a single occurrence of a recurring plan?
- How do I mark a day I'm not going out without breaking my recurring plan?
- Can I plan more than one activity on the same day?
- Can WitnessWork plan my month for me?
- Can WitnessWork remind me to log time for a day I planned?
- Can WitnessWork remind me to plan next week?
- How do I plan a route for my service day?
- How do I choose where my route starts and finishes, or save Home and my Kingdom Hall?
- How do I plan a route with buddies?
- How does my route open in Apple Maps, Google Maps, or Waze?
- What's shared when I plan a route?
Scribe AI
- How do I use Scribe AI?
- What can Scribe AI do?
- How do Scribe AI limits work?
- What does Scribe AI send, and what’s kept?
- Why can’t I speak to Scribe AI?
- Scribe AI got something wrong. What do I do?
- What does Scribe AI remember about me?
- Does Scribe AI work offline?
- What happened to Notes Import and Import Credits?
Buddies
- What is WitnessWork Buddies, and why don't I see it?
- How do I add a buddy, and who confirms the request?
- Why is my Buddies Invite waiting, expired, or saying all spots are in use?
- What can my buddies see, and is sharing private?
- Can I pause sharing or hide when I go out?
- Can I share different things with different buddies?
- How do I invite a buddy to a Plan or Follow-up, and answer an invitation?
- How do I ask to join a buddy's Plan?
- How do I answer or turn off requests to join my Plans?
- What do Buddies notifications say, and who can see them?
- What's on a buddy's page, and can I rename them or change their color?
- Why are a buddy's plans or invitations missing or out of date?
- Why does my answer say Sending in or Not sent yet, or my request say Waiting to Send?
- How do I hide a buddy, stop sharing, or delete my Buddies data?
- Why does Buddies say it's been turned off for me?
- Can I recover my buddies on another device or from a backup?
Badges
- How do badges work, and where do I find them?
- How do I see a badge up close or share it?
- Why do badges count months instead of hours?
- What does each badge count, and why didn't a month count?
- What do my buddies see, how do reactions work, and how do I stop sharing badges or badge alerts?
- Where do my buddies' new badges and reactions show up?
- Can I lose my badges, move them to a new device, or hide them?
Mileage
- How do I track mileage?
- How is the estimated fuel cost calculated, and what happens when fuel prices change?
- Can I use kilometers, litres, or L/100 km?
- How do I share or export my mileage report?
- What's the difference between archiving and deleting a car?
- What does the chart on the Mileage screen show?
- Does my mileage sync, and does it work on Android?
- How do I turn mileage tracking on or off?
Pet Companion
- How do I get a pet, and how do I turn it off?
- How do my pet’s hearts work?
- What does the lamp in the room mean?
- How do I decorate my pet’s room?
- How do I get hats for my pet?
- What are the secret hats and room items?
- Can I change or rename my pet?
- How do I share a picture of my pet?
- Can I see my pet on my home screen?
- Does my pet sync, and what do my buddies see?
Appearance & Customization
- How do I resize or hide the sidebar on my tablet?
- Can I display time as "1h 30m" instead of "1.5"?
- Can I start the week on Monday instead of Sunday?
- Can I force dark mode or light mode?
- Does WitnessWork support Bold Text, larger text, and other display settings?
- Can I change the app's icon?iOS only
- How do I rearrange or hide the sections on Home?
- How do I choose what's on my Progress screen?
- What do the Year and All-time cards count?
- Can I change the order of the tabs?
- How do I turn off celebration and reminder sounds?
- How do I turn off vibrations?
Backups & Sync
- Can I sync my data between devices?iOS only
- How do I sync my data between Android devices?Android only
- What does Google Drive Sync store, and who can see it?Android only
- Google Drive Sync isn't working on my Android device. What can I check?Android only
- How do I show Follow-ups in my calendar?iOS only
- What does Calendar Sync share or store?
- Why does Calendar Sync use a primary device?iOS only
- Calendar events are missing or updates are paused. What should I do?iOS only
- What happens when I turn off Calendar Sync or uninstall WitnessWork?
- How does Calendar Sync work on Android?Android only
- Can I import data from MyTime, Ministry Assistant, or another app?
- How do I back up and restore my data?
- My backup looks unreadable or my restored records are missing. What should I do?
- What is WitnessWork Backup?
- Can WitnessWork read my backup?
- How do I restore my backup on a new phone?
- How do I delete my backup, and how long is it kept?
- What is Cloud Sync?
- Is Cloud Sync more private than iCloud or Google Drive sync?
- How do I switch between Cloud Sync and iCloud or Google Drive?
- My devices are not syncing. What can I check?
- Why are contact photos missing on my other device?
- What happens to setup choices, deleted contacts, and reminders during sync?
- How do I remove an old device from sync?
- MyTime Import says the file is not a database. What should I use?
Account & Recovery Key
- What is my WitnessWork account?
- How do I move to a new phone or switch between iPhone and Android?
- What if signing in with a QR code doesn't work?
- Why does WitnessWork say it can't verify this device?
- What is my recovery key, and how do I keep it safe?
- How do I use my recovery key on a new phone?
- How do I see which devices use my account?
Supporter
- What do I get as a supporter?
- I already paid, but Supporter features or prices are missing. What should I do?
- What is a Founding Supporter?
- Is WitnessWork still free?
- What happens if I stop supporting?
- Can I pause my support instead of cancelling?
- Why are you accepting donations?
- What are the donations used for?
General
- How do I use the menu bar on iPad?iOS only
- How do I lock WitnessWork with Face ID or Touch ID?
- Why does WitnessWork say Update Required?
- How do I navigate with keyboard shortcuts on iPad?iOS only
- How do I use a trackpad, mouse, or Apple Pencil on iPad?
- Are there home or lock screen widgets?iOS only
- Why is there a number on the WitnessWork app icon?
- Where are Map, Buddies, and Settings?
- How do I report a bug or request a feature?
- Which languages does WitnessWork support, and how do I change or report a translation?
- How does WitnessWork work in Arabic and right to left?
- Where are the Privacy Policy, Terms of Use, and open-source licenses?
- What does Debugging Tools do?
- Where can I see what changed in the latest update?
- What's in the bell on Home?
- How do I share WitnessWork with a friend?
- Is WitnessWork on Android?
- Is my data private and secure?
Still need help?
Email for private support, or report a bug or request a feature on GitHub. Include what you tried, your device, and your WitnessWork version. Leave contact details, private notes, and account IDs out of public reports.
Reach out privately by email at support@leviwilkerson.com