How do I plan a route from the map?

On the Contacts map, tap the Select contacts button (the dotted lasso in the column of buttons on the left). Then tap pins to pick contacts, or draw a loop around pins with one finger to pick everyone inside it. Tap a square pin with a count to pick every contact in it. Tap Select Due to add everyone in view who is overdue or due in the next seven days. While you select, one finger draws instead of moving the map; pinch to zoom, or tap Done to move the map again.

Tap Plan Route to open today's route with the contacts you picked added after its stops, most urgent first. Contacts already on today's route, such as one with a follow-up today, aren't added twice. A route holds up to 10 stops, so Plan Route waits until your picks fit in the room today's route has left, which the bar shows when you pick too many; tap Clear to start over. From there, use Shortest Order, set how long you'll stay at each stop, and tap Start Route, as described in "How do I plan a route for my service day?".

Route planning is a Supporter feature. Anyone can select contacts and open the route to see the stops on the map; Shortest Order and Start Route need Supporter. When today already has a route, the Today's Route chip at the top of the map opens it.

Selecting contacts never changes them, their follow-ups, or your plans. The route is saved on this device for today and isn't synced to your other devices. This works the same on iPhone, iPad, and Android. If Plan Route stays dimmed, pick at least one contact and no more than the route has room for. If a contact you picked isn't on the route, the route was full: the route builder says how many didn't fit. For other problems, use the Help Center's private support option and keep names and addresses out of public reports.