What is my WitnessWork account?
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Your WitnessWork account is anonymous: there's no email, phone number, or password. Your phone makes a secret account key the first time you use Buddies, Scribe AI, or Backup, or view your recovery key, and WitnessWork's server knows you only by a random account number. Find it in Settings → Account. If the status there says Offline, this device has no internet connection; if it says Not responding, WitnessWork's server didn't answer, so tap Try Again in a few minutes. Either way, everything on this device still works, and the status checks again when the connection comes back. Each device proves it's the genuine WitnessWork app when it connects to your account (see "Why does WitnessWork say it can't verify this device?"). The key stays on your devices: in iCloud Keychain on iPhone and iPad, and in Google's Block Store backup on Android. Buddies uses it for your identity, and the server never sees your name or anything you share with buddies. Your service records, contacts, and notes stay on your device; if you turn on Backup in Settings → Account, the server also keeps an end-to-end encrypted copy that only your devices can read.