How do follow-up, plan, and contact reminders work?

Turn on Notify Me when adding or editing a Follow-up or a Plan, then choose how long before it starts the reminder should arrive. A recurring Plan reminds you the same amount of time before each of its dates, counting from that date's own start time if you changed it for that date only. Dates you deleted, and dates after its end date, don't remind you. Each device schedules a recurring Plan's reminders up to two weeks ahead, so open WitnessWork at least every two weeks to keep them coming. Dismissing a contact also reminds you when they're available again. If Notify Me is off because notifications aren't allowed, turning it on asks for permission; if you've declined before, it opens your device settings. If a one-time Plan's or Follow-up's reminder time has already passed, the form says so and no reminder is sent. Rescheduling keeps the reminder time you chose. When a reminder arrives, it is also listed in the Home bell, even if system notifications are off, and tapping either one opens the follow-up, plan, or contact. Each device schedules its own reminders from your saved records, so after a sync or a backup restore, open WitnessWork once on that device to set them up. Deleting a visit, plan, or contact removes its reminders, including any already shown. With data protection mode on, reminders leave out names and topics. On Android, the system may deliver a reminder a few minutes late to save battery. If reminders don't arrive, check that notifications are allowed for WitnessWork in Preferences and in your device settings, and that Focus or Do Not Disturb isn't silencing them. On Android, reminders have their own Reminders category in WitnessWork's notification settings, separate from Buddies, so check that it's on. If they still don't arrive, report the problem from the Help Center without including names or other private details.