지도 및 위치

연락처를 열고 주소를 탭하세요. 설치된 앱에 따라 Apple Maps, Google Maps, 또는 Waze를 선택할 수 있습니다. 주소 없이 연락처의 위치를 핀할 수도 있어, 거리 번호가 없는 지역에 유용합니다.

네. 연락처 주소 화면을 열고 핀을 올바른 위치로 드래그하세요. 주소 없이 핀을 설치할 수도 있어, 정확한 위치 데이터가 없는 지역에서 유용합니다.

위치 서비스가 켜져 있고 기기 설정에서 WitnessWork에 위치 권한이 있는지 확인하세요. 기기가 위치를 얻을 수 있는 곳에서 지도를 다시 열고 다시 시도하세요. 현재 위치를 사용하지 않고도 주소를 입력하거나 연락처의 핀을 직접 둘 수 있습니다. 문제가 계속되면 기기와 운영 체제 버전을 적어 오류를 신고하되, 스크린샷에 개인 연락처 정보는 포함하지 마세요.

지도에는 주소나 핀이 있는 활성 연락처가 표시되며, 연락처 목록과 같은 필터를 사용합니다. 마지막 방문 칩, 저장된 보기, 정렬 및 필터의 필터가 모두 둘 다에 적용되므로, 목록에서 숨겨진 연락처는 지도에서도 숨겨집니다. 지도 상단의 칩은 현재 켜진 것을 보여 주며, 전체를 탭하거나, 선택한 저장된 보기를 다시 탭하거나, ••• → 정렬 및 필터…를 열고 ‘초기화’를 탭하면 모든 사람이 표시됩니다. 지도를 움직여 칩이 숨겨졌다면 연락처 제목을 탭하여 다시 나타나게 하세요. 지도 자체의 검색은 핀만 더 좁히며 목록은 바꾸지 않습니다. 핀을 놓아 만든 연락처는 필터가 숨기더라도 목록으로 전환할 때까지 지도에 남습니다. 숨긴 연락처는 표시되지 않으며 ••• → 숨긴 연락처에서 찾을 수 있습니다. 주소나 핀이 없는 연락처도 나타날 수 없으니, 연락처를 열고 주소를 추가하거나 핀을 두세요. iOS와 Android에서 똑같이 작동하며 필터는 기기에서 계산되고 아무것도 공유되지 않습니다. 연락처가 여전히 없으면 주소를 확인한 다음 도움말 센터에서 지원팀에 문의하되 이름과 주소는 포함하지 마세요.

Each contact on the map is a round pin with their initials, colored by how long it's been since your last visit (tap the ⓘ button on the map to see what each color means, or change the colors in Settings → Preferences → Personalization → Color Key). A small mark on the pin's corner shows a follow-up that's overdue (red clock), a follow-up today (green clock), or a favorite (star).

Beside a pin, a card shows the contact's name and one detail. By default the detail is their next visit: an overdue follow-up, an upcoming follow-up with its day and time, or otherwise when you last visited. Cards for overdue and upcoming follow-ups are placed first, and cards that would cover another pin or card wait until you zoom in, so zoom in to see more. The selected contact's card turns green.

To choose what cards show, go to Settings → Preferences → Map, or tap the layers button on the map and choose Pin cards show. You can pick Next visit, Last visit, Follow-up topic, Name only, or any of your contact fields, such as a Language field when you work a language territory. A card shows only the name when that contact has no topic or no value in the field.

When pins sit on top of each other, they gather into one square pin with a count. Tap it: contacts at the same address, such as an apartment building, open in a list with their apartment or unit, most urgent first, and tapping a name selects that contact. Contacts that are only close together zoom the map in so their pins spread out.

The chip at the top of the map counts the contacts in view who are overdue or due in the next seven days. Tap it to keep only them bright, with their cards, and tap it again to see everyone. When today has a route, the Today's Route chip opens it. To plan a route from contacts on the map, see "How do I plan a route from the map?".

Pins and cards are worked out on your device and nothing is sent anywhere to draw them. The map doesn't rotate or tilt, so the cards stay next to their pins. This works the same on iPhone, iPad, and Android, and it's free. If a contact is missing from the map, see "Why are some contacts missing from the map?". If a card shows the wrong detail, check the contact's follow-up or field value; for other problems, use the Help Center's private support option and keep names and addresses out of public reports.

On the Contacts map, tap the Select contacts button (the dotted lasso in the column of buttons on the left). Then tap pins to pick contacts, or draw a loop around pins with one finger to pick everyone inside it. Tap a square pin with a count to pick every contact in it. Tap Select Due to add everyone in view who is overdue or due in the next seven days. While you select, one finger draws instead of moving the map; pinch to zoom, or tap Done to move the map again.

Tap Plan Route to open today's route with the contacts you picked added after its stops, most urgent first. Contacts already on today's route, such as one with a follow-up today, aren't added twice. A route holds up to 10 stops, so Plan Route waits until your picks fit in the room today's route has left, which the bar shows when you pick too many; tap Clear to start over. From there, use Shortest Order, set how long you'll stay at each stop, and tap Start Route, as described in "How do I plan a route for my service day?".

Route planning is a Supporter feature. Anyone can select contacts and open the route to see the stops on the map; Shortest Order and Start Route need Supporter. When today already has a route, the Today's Route chip at the top of the map opens it.

Selecting contacts never changes them, their follow-ups, or your plans. The route is saved on this device for today and isn't synced to your other devices. This works the same on iPhone, iPad, and Android. If Plan Route stays dimmed, pick at least one contact and no more than the route has room for. If a contact you picked isn't on the route, the route was full: the route builder says how many didn't fit. For other problems, use the Help Center's private support option and keep names and addresses out of public reports.