地図と位置

連絡先を開き、住所をタップします。インストールされているものによっては、Apple Maps、Googleマップ、またはWazeのいずれかが提供されます。住所を記載せずに連絡先の位置をピン留めすることもでき、通り番号が存在しない地域で便利です。

はい。連絡先のアドレス画面を開き、ピンを正しい場所にドラッグします。また、正確な位置情報がない地域では、住所なしでピンを配置することも可能です。

位置情報サービスがオンで、端末の設定でWitnessWorkに位置情報の許可があることを確認してください。端末が位置情報を取得できる場所で、地図を開き直してもう一度お試しください。現在地を使わなくても、住所を入力したり、連絡先のピンを手動で置いたりできます。問題が続く場合は、端末とOSのバージョンを添えてエラーを報告し、スクリーンショットには連絡先の個人情報を含めないでください。

地図には、住所またはピンのある有効な連絡先が表示され、連絡先リストと同じ絞り込みが使われます。前回の訪問のチップ、保存済みビュー、「並べ替え＆絞り込み」の絞り込みは、リストにも地図にも適用されるため、リストから隠れている連絡先は地図からも隠れます。地図の上部のチップには、表示中の内容が示されます。全員を表示するには、「すべて」をタップするか、選択中の保存済みビューをもう一度タップするか、「•••」→「並べ替え＆絞り込み…」を開いて「リセット」をタップしてください。地図を動かした後にチップが隠れている場合は、「連絡先」のタイトルをタップすると再表示されます。地図の検索は、ピンをさらに絞り込むだけで、リストは変わりません。ピンを置いて作成した連絡先は、絞り込みで隠れる場合でも、リストに切り替えるまで地図に残ります。非表示にした連絡先は表示されません。「•••」→「退会した連絡先」から探してください。住所もピンもない連絡先も表示されません。連絡先を開いて住所を追加するか、ピンを置いてください。これはiOSでもAndroidでも同じで、絞り込みはお使いの端末上で算出され、何も共有されません。それでも連絡先が表示されない場合は、住所を確認してから、ヘルプセンターからサポートに連絡し、名前と住所は含めないでください。

Each contact on the map is a round pin with their initials, colored by how long it's been since your last visit (tap the ⓘ button on the map to see what each color means, or change the colors in Settings → Preferences → Personalization → Color Key). A small mark on the pin's corner shows a follow-up that's overdue (red clock), a follow-up today (green clock), or a favorite (star).

Beside a pin, a card shows the contact's name and one detail. By default the detail is their next visit: an overdue follow-up, an upcoming follow-up with its day and time, or otherwise when you last visited. Cards for overdue and upcoming follow-ups are placed first, and cards that would cover another pin or card wait until you zoom in, so zoom in to see more. The selected contact's card turns green.

To choose what cards show, go to Settings → Preferences → Map, or tap the layers button on the map and choose Pin cards show. You can pick Next visit, Last visit, Follow-up topic, Name only, or any of your contact fields, such as a Language field when you work a language territory. A card shows only the name when that contact has no topic or no value in the field.

When pins sit on top of each other, they gather into one square pin with a count. Tap it: contacts at the same address, such as an apartment building, open in a list with their apartment or unit, most urgent first, and tapping a name selects that contact. Contacts that are only close together zoom the map in so their pins spread out.

The chip at the top of the map counts the contacts in view who are overdue or due in the next seven days. Tap it to keep only them bright, with their cards, and tap it again to see everyone. When today has a route, the Today's Route chip opens it. To plan a route from contacts on the map, see "How do I plan a route from the map?".

Pins and cards are worked out on your device and nothing is sent anywhere to draw them. The map doesn't rotate or tilt, so the cards stay next to their pins. This works the same on iPhone, iPad, and Android, and it's free. If a contact is missing from the map, see "Why are some contacts missing from the map?". If a card shows the wrong detail, check the contact's follow-up or field value; for other problems, use the Help Center's private support option and keep names and addresses out of public reports.

On the Contacts map, tap the Select contacts button (the dotted lasso in the column of buttons on the left). Then tap pins to pick contacts, or draw a loop around pins with one finger to pick everyone inside it. Tap a square pin with a count to pick every contact in it. Tap Select Due to add everyone in view who is overdue or due in the next seven days. While you select, one finger draws instead of moving the map; pinch to zoom, or tap Done to move the map again.

Tap Plan Route to open today's route with the contacts you picked added after its stops, most urgent first. Contacts already on today's route, such as one with a follow-up today, aren't added twice. A route holds up to 10 stops, so Plan Route waits until your picks fit in the room today's route has left, which the bar shows when you pick too many; tap Clear to start over. From there, use Shortest Order, set how long you'll stay at each stop, and tap Start Route, as described in "How do I plan a route for my service day?".

Route planning is a Supporter feature. Anyone can select contacts and open the route to see the stops on the map; Shortest Order and Start Route need Supporter. When today already has a route, the Today's Route chip at the top of the map opens it.

Selecting contacts never changes them, their follow-ups, or your plans. The route is saved on this device for today and isn't synced to your other devices. This works the same on iPhone, iPad, and Android. If Plan Route stays dimmed, pick at least one contact and no more than the route has room for. If a contact you picked isn't on the route, the route was full: the route builder says how many didn't fit. For other problems, use the Help Center's private support option and keep names and addresses out of public reports.