地图与位置

打开联系人，点击他们的地址。根据安装的设备，你会被提供苹果地图、谷歌地图或Waze。你还可以在没有地址的情况下固定联系人的位置，这对于没有街道号的地区非常有用。

是的。打开联系人的地址界面，将密码拖到正确位置。你还可以放置一个完全没有地址的定位图，这在没有精确定位数据的地区非常有用。

请检查位置服务是否已开启，并且 WitnessWork 在你的设备设置中拥有位置权限。请重新打开地图，并在你的设备能够获取位置的地方重试。你仍然可以不使用当前位置，而手动输入地址或放置联系人的图钉。如果问题仍然存在，请连同你的设备和操作系统版本一起报告该错误，并且不要在截图中包含私人联系方式。

地图显示你有地址或图钉的活跃联系人，并且使用与你的“联系人”列表相同的筛选条件。上次访问标签、已存视图以及“排序和筛选”中的筛选条件对两者都适用，因此从列表中隐藏的联系人也会从地图中隐藏。地图顶部的标签显示了当前生效的内容；点按“全部”，再次点按选中的已存视图，或打开 ••• → 排序和筛选… 并点按“重置”，即可看到所有人。如果移动地图后这些标签收起了，请点按“联系人”标题让它们回来。地图自己的搜索只会进一步缩小图钉范围，不会更改列表。你通过放置图钉创建的联系人会一直留在地图上，直到你切换到列表，即使你的筛选条件会将其隐藏。已忽略的联系人不会出现；请在 ••• → 已忽略的联系人 下查找它们。没有地址或图钉的联系人同样无法出现；请打开该联系人并添加地址或放置其图钉。这在 iOS 和 Android 上的运作方式相同，筛选是在你的设备上计算的；不会分享任何内容。如果某位联系人仍然缺失，请检查其地址，然后通过帮助中心联系支持人员，并且不要包含姓名和地址。

Each contact on the map is a round pin with their initials, colored by how long it's been since your last visit (tap the ⓘ button on the map to see what each color means, or change the colors in Settings → Preferences → Personalization → Color Key). A small mark on the pin's corner shows a follow-up that's overdue (red clock), a follow-up today (green clock), or a favorite (star).

Beside a pin, a card shows the contact's name and one detail. By default the detail is their next visit: an overdue follow-up, an upcoming follow-up with its day and time, or otherwise when you last visited. Cards for overdue and upcoming follow-ups are placed first, and cards that would cover another pin or card wait until you zoom in, so zoom in to see more. The selected contact's card turns green.

To choose what cards show, go to Settings → Preferences → Map, or tap the layers button on the map and choose Pin cards show. You can pick Next visit, Last visit, Follow-up topic, Name only, or any of your contact fields, such as a Language field when you work a language territory. A card shows only the name when that contact has no topic or no value in the field.

When pins sit on top of each other, they gather into one square pin with a count. Tap it: contacts at the same address, such as an apartment building, open in a list with their apartment or unit, most urgent first, and tapping a name selects that contact. Contacts that are only close together zoom the map in so their pins spread out.

The chip at the top of the map counts the contacts in view who are overdue or due in the next seven days. Tap it to keep only them bright, with their cards, and tap it again to see everyone. When today has a route, the Today's Route chip opens it. To plan a route from contacts on the map, see "How do I plan a route from the map?".

Pins and cards are worked out on your device and nothing is sent anywhere to draw them. The map doesn't rotate or tilt, so the cards stay next to their pins. This works the same on iPhone, iPad, and Android, and it's free. If a contact is missing from the map, see "Why are some contacts missing from the map?". If a card shows the wrong detail, check the contact's follow-up or field value; for other problems, use the Help Center's private support option and keep names and addresses out of public reports.

On the Contacts map, tap the Select contacts button (the dotted lasso in the column of buttons on the left). Then tap pins to pick contacts, or draw a loop around pins with one finger to pick everyone inside it. Tap a square pin with a count to pick every contact in it. Tap Select Due to add everyone in view who is overdue or due in the next seven days. While you select, one finger draws instead of moving the map; pinch to zoom, or tap Done to move the map again.

Tap Plan Route to open today's route with the contacts you picked added after its stops, most urgent first. Contacts already on today's route, such as one with a follow-up today, aren't added twice. A route holds up to 10 stops, so Plan Route waits until your picks fit in the room today's route has left, which the bar shows when you pick too many; tap Clear to start over. From there, use Shortest Order, set how long you'll stay at each stop, and tap Start Route, as described in "How do I plan a route for my service day?".

Route planning is a Supporter feature. Anyone can select contacts and open the route to see the stops on the map; Shortest Order and Start Route need Supporter. When today already has a route, the Today's Route chip at the top of the map opens it.

Selecting contacts never changes them, their follow-ups, or your plans. The route is saved on this device for today and isn't synced to your other devices. This works the same on iPhone, iPad, and Android. If Plan Route stays dimmed, pick at least one contact and no more than the route has room for. If a contact you picked isn't on the route, the route was full: the route builder says how many didn't fit. For other problems, use the Help Center's private support option and keep names and addresses out of public reports.