地圖與位置

打開聯絡人並點擊他們的地址。你會根據安裝的裝置，提供 Apple 地圖、Google 地圖或 Waze 的選項。你也可以在沒有地址的情況下固定聯絡人的位置，這對於沒有街道號碼的區域非常有用。

是的。打開聯絡人的地址畫面，將密碼拖到正確位置。你也可以放置一個完全沒有地址的圖釘，這在沒有精確地理位置資料的地區很有幫助。

請確認定位服務已開啟，且 WitnessWork 在你裝置的設定中具有位置權限。請重新開啟地圖，並在你的裝置可以取得位置的地方再試一次。你仍然可以手動輸入地址或放置聯絡人的大頭針，而不使用你目前的位置。如果問題持續發生，請回報錯誤，並附上你的裝置和作業系統版本，且不要在螢幕截圖中留下私人聯絡資料。

地圖會顯示你使用中且有地址或大頭針的聯絡人，並使用與聯絡人清單相同的篩選條件。上次探訪標籤、儲存的檢視，以及「排序與篩選」中的篩選條件，都會同時套用於兩者，因此從清單中隱藏的聯絡人，在地圖上也會被隱藏。地圖頂端的標籤會顯示目前啟用的內容；點按「全部」、再次點按所選的儲存檢視，或開啟 ••• →「排序與篩選…」並點按「重設」，即可查看所有人。如果標籤在你移動地圖後收起，請點按「聯絡人」標題把它們帶回來。地圖本身的搜尋只會進一步縮小大頭針範圍，不會更改清單。你放置大頭針所建立的聯絡人，會一直留在地圖上，直到你切換到清單，即使你的篩選條件會將它隱藏。被略過的聯絡人不會顯示；請在 ••• →「已略過的聯絡人」下找到他們。沒有地址或大頭針的聯絡人也無法顯示；請開啟該聯絡人並加入地址或放置大頭針。這在 iOS 和 Android 上的運作方式相同，篩選是在你的裝置上計算的；不會分享任何內容。如果某位聯絡人仍然缺少，請檢查其地址，然後從幫助中心聯絡支援人員，並避免附上姓名和地址。

Each contact on the map is a round pin with their initials, colored by how long it's been since your last visit (tap the ⓘ button on the map to see what each color means, or change the colors in Settings → Preferences → Personalization → Color Key). A small mark on the pin's corner shows a follow-up that's overdue (red clock), a follow-up today (green clock), or a favorite (star).

Beside a pin, a card shows the contact's name and one detail. By default the detail is their next visit: an overdue follow-up, an upcoming follow-up with its day and time, or otherwise when you last visited. Cards for overdue and upcoming follow-ups are placed first, and cards that would cover another pin or card wait until you zoom in, so zoom in to see more. The selected contact's card turns green.

To choose what cards show, go to Settings → Preferences → Map, or tap the layers button on the map and choose Pin cards show. You can pick Next visit, Last visit, Follow-up topic, Name only, or any of your contact fields, such as a Language field when you work a language territory. A card shows only the name when that contact has no topic or no value in the field.

When pins sit on top of each other, they gather into one square pin with a count. Tap it: contacts at the same address, such as an apartment building, open in a list with their apartment or unit, most urgent first, and tapping a name selects that contact. Contacts that are only close together zoom the map in so their pins spread out.

The chip at the top of the map counts the contacts in view who are overdue or due in the next seven days. Tap it to keep only them bright, with their cards, and tap it again to see everyone. When today has a route, the Today's Route chip opens it. To plan a route from contacts on the map, see "How do I plan a route from the map?".

Pins and cards are worked out on your device and nothing is sent anywhere to draw them. The map doesn't rotate or tilt, so the cards stay next to their pins. This works the same on iPhone, iPad, and Android, and it's free. If a contact is missing from the map, see "Why are some contacts missing from the map?". If a card shows the wrong detail, check the contact's follow-up or field value; for other problems, use the Help Center's private support option and keep names and addresses out of public reports.

On the Contacts map, tap the Select contacts button (the dotted lasso in the column of buttons on the left). Then tap pins to pick contacts, or draw a loop around pins with one finger to pick everyone inside it. Tap a square pin with a count to pick every contact in it. Tap Select Due to add everyone in view who is overdue or due in the next seven days. While you select, one finger draws instead of moving the map; pinch to zoom, or tap Done to move the map again.

Tap Plan Route to open today's route with the contacts you picked added after its stops, most urgent first. Contacts already on today's route, such as one with a follow-up today, aren't added twice. A route holds up to 10 stops, so Plan Route waits until your picks fit in the room today's route has left, which the bar shows when you pick too many; tap Clear to start over. From there, use Shortest Order, set how long you'll stay at each stop, and tap Start Route, as described in "How do I plan a route for my service day?".

Route planning is a Supporter feature. Anyone can select contacts and open the route to see the stops on the map; Shortest Order and Start Route need Supporter. When today already has a route, the Today's Route chip at the top of the map opens it.

Selecting contacts never changes them, their follow-ups, or your plans. The route is saved on this device for today and isn't synced to your other devices. This works the same on iPhone, iPad, and Android. If Plan Route stays dimmed, pick at least one contact and no more than the route has room for. If a contact you picked isn't on the route, the route was full: the route builder says how many didn't fit. For other problems, use the Help Center's private support option and keep names and addresses out of public reports.