Calendar events are missing or updates are paused. What should I do?

If Calendar Sync stops updating, a Calendar updates paused notification appears in the notifications tray (the bell on Home): right away when something needs you, such as calendar access, or after a day for problems that often clear on their own, like no internet connection. Tap it for the fix, or choose Turn Off if you no longer want Follow-ups in your calendar. You can also open Settings → Preferences → Calendar Sync and read the displayed error. If WitnessWork needs calendar access, tap Open iPhone Settings, tap Calendars, and choose Full Access; Add Events Only isn't enough. When you come back to WitnessWork, setup or updates continue on their own. For connection problems, check your internet connection, iCloud sign-in, and calendar account, then tap Try Again. If setup says no calendar account can hold a WitnessWork calendar, turn on iCloud Calendars in iPhone Settings, then tap Try Again. Use Sync now on the primary device after your calendar account and app data finish syncing. A missing calendar must be reconnected or replaced; calendars renamed outside WitnessWork may need to be chosen again. When a previously published future event is missing, updates pause even if this device published it: calendar sync delays, deletion, and moving an event can look the same. Wait for the calendar account to finish syncing and confirm you chose the same dedicated calendar. Move any WitnessWork events you moved elsewhere back before retrying. Restore missing events is an explicit recovery option after those checks; it can create duplicates if copies are still downloading or remain elsewhere. A past Follow-up is not initially added. For pending device transfers, reopen the previous primary. If the problem continues, use the Help Center's private support option and include the app version, device and operating-system version, and the error shown. Keep contact details, calendar screenshots, notes, and backups out of public reports.