Device
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My backup looks unreadable or my restored records are missing. What should I do?

A WitnessWork backup is structured JSON for the app to read, so it does not look like a printable Service Report. Keep the original file unchanged and restore it through Settings → Backup & Restore → Restore From Backup. If records are missing, preserve the original backup and create a separate backup of the device's current data before trying another restore. Email support with the app version and what happened; arrange any file sharing privately. Backup files can contain contact details and notes, so keep them out of public bug reports.

Backups & Sync

Still need help?

Email for private support, or report a bug or request a feature on GitHub. Include what you tried, your device, and your WitnessWork version. Leave contact details, private notes, and account IDs out of public reports.

Reach out privately by email at support@leviwilkerson.com

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